horrible customer service. All they want to do is...

horrible customer service. All they want to do is send you a generic email with generic help on problems. These rarely fix anything! I want to talk with someone. There are no phone numbers posted to call for help. More than a few of my class mates are not able to see newly posted material and we can not get help! Very frustrating! Especially when you pay lots of money to take a course using this format/program.