Erica Hansbrough

Review of MileOne Heritage Hyundai Towso...

This dealership does not have the customer s best ...

This dealership does not have the customer s best interest in mind. Our experience buying from them was misleading. They led us to believe our approved credit union interest rate could be beat by their finance team, and rather than working to find a lower rate during the hours they told us they were doing so while we were completing other aspects of the sale, they did nothing until our credit union closed and then quoted us a higher rate as our lowest option. We had to sign a holding contract to buy the car that put us at risk of paying a higher rate.

The car had been dented and scratched on the lot before the sale, and they committed to repairing it in about an hour s time that Monday. When I arrived for the appointment, they were inadequately prepared for it. They nearly sent me home but were able to find someone to come fix the dent and I remained at the dealership for 5 hours with two toddlers, my husband had to leave work early, and we had to inconvenience another parent to pick up my daughter from school.

Most enraging of all, the car has been vibrating while coasting and creaking during right hand turns since purchase. The Towson service director approved us bringing the car to the Westminster location as it is more convenient to us for the repair under warranty. Westminster found the right strut to be bad and 2 rear engine mounts. Towson disagreed that this much repair would be necessary claiming they had already repaired 2 engine mounts and were hoping if the same ones were bad they wouldn t have to pay the repair themselves due to the part warranty. They put my husband in the middle of a back and forth dispute between dealerships costing him another day of work. Towson tried to feed us that Westminster s assessment was an attempt to upsell us, and they didn t think the repair necessary (under their dollar, I am sure). Then, Towson, preferring to repair in their shop, took the van. They did the bare minimum, replacing only one engine mount under warranty with zero communication to us and no other repair, and returned the car to Westminster for us to pick up. The strut, according to Westminster, is going bad. To me, this is a clear lack of responsibility on the part of the dealership with concern for doing the minimum to get past the 1000 mile warranty until we must cover a strut replacement and another possible engine mount on our own.

In each exchange, the employees of this dealership have addressed our concerns as our own misunderstanding. It has been belittling and ridiculous. I will never buy there again and highly advise that others consider another dealership. Deal with the Westminster Heritage Honda if you have the option. They are better.