Ashley Falk

Review of The Brice a Kimpton Hotel

Based off of Google s star rating, I selected 2 st...

Based off of Google s star rating, I selected 2 star because it was just okay. We did a lot of research in regards to hotels and higher end stays in Savannah. The Brice was higher rated online than a couple other competitor properties but based on personal experiences that are very recent (Aug 2020), not sure I d recommend The Brice. It s overpriced and the service is mediocre. From 11pm to 8am, no one answers the guest services phone number direct from the room or the Google number as i tried both. I called about a refrigeration issue and nothing was done. We had over $100 worth of food go bad and their way of fixing it was a $25 bar credit. We already paid $10 in 2 water bottles and a Diet Coke. They seem to not care and put zero effort in making sure your stay is meeting corporate standards (it s not). Shouldn t take a man going downstairs to complain 12 hours later about something for it to be handled. Would not recommend and would stay clear of this chain in the future.