Was just charged N5000 for a missing parking coin....

Was just charged N5000 for a missing parking coin. After spending close to N25K and paying for said parking, I came out and discovered that in all my shopping I misplaced the coin. I begged and begged for leniency and they bluntly refused. After paying the N5K reluctantly I might add, because to tell you the truth, who has N5K to spare in this recession, I called the mall parking management, of course a foreigner (Balosh Integrated). I explained that to him that this is the epitome of bad customer service to surcharge a paying customer for misplacing an inconsequential parking coin and all he did was tell me that the coins are imported (why? I thought there was a ban on imports?) But inside me I am thinking, what happened to insurance. Do you even have insurance? Isn't the insurance supposed to cover force majeure situations (Balosh integrated, ask your lawyer what that means!) like these. Why should the customer have to be surcharged for patronizing your establishment? It is the height of BAD CUSTOMER SERVICE. I WILL NEVER SHOP HERE AGAIN. NEVER. My movies, groceries, electronics etc will all be obtained elsewhere where the parking is free and they are flexible with the rules. Who has N5K to spare for a lost coin? It's theft if you ask me. Don't know why we tolerate this type of thing in this country.