An extremely unpleasant experience.

An extremely unpleasant experience.
Everything started immediately after the product was delivered, a television that had obvious flaws since the first commissioning, that is, the same day the evening when we arrived home.
What do you think this merchant answers after I give them the mail and call them the next day because they did not have any thoughts to answer!
"It's not our job, you have to go to the authorized service at the phone number you find in the warranty certificate," or return them to my product at my own expense, on my responsibility, then check it out and decide with what service to do!
So how do you play this kind of client? How can I walk through my service a product that is not compliant from the first second of use? That's what he's reshipped, his job! It is the vendor's problem that he does not check the products from the manufacturer before marketing them. Buyer pays the price for a NEW good, not something he can not use! I do not recommend such an experience, with answers to quotes based on quotes from the law, with grammatically incorrect additions and no signatures in the mail, as if you were talking to a furniture, not a vendor's representative!
Everyone's success, choose renowned sellers if you do not want to whiten the nerves!