The call center workers here are too busy reading ...

The call center workers here are too busy reading notes and judging cases to do what's right. If you dont talk to them right or if they are not feeling you, you won't get serviced properly. They won't give you information you need because they are VERY UNPROFESSIONAL. If THEY deem you a "deadbeat" from what they read, You wont get fair treatment or proper information ...But they are only as good as the leader(dept manager) THEE worst place I've EVER EXPERIENCED! I know now why they mismanaged my case that I had! THIS DEPARTMENT NEEDS TO BE INVESTIGATED!!