If I could give a zero, I would. I called an hour ...

If I could give a zero, I would. I called an hour and thirty minutes before my pick up. I was booked for a ride at 2 and used their tracker to see where my cab was. It was 5 after 2 and Kristina, my driver was coming from the airport. At 2:08 I get a text that says sorry for the inconvenience but they are sending a different driver. At 2:45 I spoke with John and he acted like oh well, I still didn't get a cab. If you have a flight to get to, don't expect VIP to get you there.