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Amanda McManus

3 years ago

The whole family loves the annual Diamond & Gold P...

The whole family loves the annual Diamond & Gold Plus memberships I renew. From the upfront parking, 35% off merchandise and food ($7 ultimate funnel cake vs $11, my splurge every now and then) to the FREE drink each visit (drink costs can add up), my son being able to use a flash pass on a ride and reserving private seated area each visit in the waterpark....perks are kind of endless and worth the membership with consistent season usage. I did however only give 4-stars for the fact of two issues all with corporate: (1) it's hard to reach corporate EVER by phone. It always just rings with no pickup by a live person. And (2) they do not disclose the kind of sneaky fact that you cannot switch family members/names on the cards no matter how many you are paying on PLUS if you purchase more than 1-card at a time in ONE transaction, like a family pack you can NEVER cancel any one card in that pack AND if you upgrade only one card in that membership pack, ALL the cards are renewed too. No singular cards allowed without canceling original card purchase and buying a totally new membership while you wait up to a month for other to cancel. So, you'll be stuck paying both for awhile.

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