Bert Litchfield

Review of Modern Toyota

I just purchased a 2013 Venza from Modern.

I just purchased a 2013 Venza from Modern.
It was a easy, relaxed and even enjoyable at times. It was nothing like the stereotypical car buying experience.
I had an amazing team of knowledgeable, respective, and friendly employees.
It started in internet sales with Ashley, who gathered the information and what i was looking for. She kept my constantly updated, and prepared me for when i went into the dealership. When i arrived Marcy showed me the Venza and allowed me to take it to where my wife was working for her to see. When i returned she and Yates went over the details of financing and other features of the car and benefits of the dealership. Through the process I always felt as everything was my decision and never felt pushed or pressured.
This is my first Toyota vehicle, and by the experience I had at Modern. They will be at the top of the list for my future car purchases.

2017:
I stil LOVE my Venza and will always own a Toyota, just from another dealership.

I Made an "appointment" for a state inspection two days ago. When I arrived for the appointment Raymond advised me it would take an hour or hour and a half for the inspection. We I told him I had made an appointment, all I got in response was a shoulder shrug.
I have always liked have my Toyota serviced at Modern, but lately they have been so slow. An hour and half for an inspection seems a bit extreme. On my prior visit it was almost two hours for just an oil change.
Time to find someplace else.

Thanks again to
Ashley, Marcy, Yates and the entire Modern Toyota team
Bert Litchfield