I have been under the care of this hospital during...

I have been under the care of this hospital during my pregnancy as well as my birth and postpartum care. My overall experience in hospital was decent and had a great team of doctors. Communication outside of it is a whole different story, I have had instances in which I call their emergency line to get advice from the on call doctors and 9/10 I don t receive a call back at all. Last night my new born son developed a low grade fever that lasted through the night, I immediately called the hospital and was told I d get a call back within 30 minutes. 3 hours passed and no call. I called again, and was told the same thing. Two hours passed and still nothing. Finally at 6 am this morning I called extremely upset because I didn t know what it could be or how else to soothe my son. I was written off but the doctors on my concerns and was told that I was overreacting and to do nothing about my concerns. I understand that the on call doctors work in a hospital setting where any situation can become emergent very quickly- but my son matters too. His health isn t something to just be written off. I am deeply disappointed by the staff in the manner that they handled this and the lack of interest to address my concerns.