Josel Bonilla

Review of AutoNation Ford Jacksonville

I took my vehicle to get it serviced on Friday May...

I took my vehicle to get it serviced on Friday May 18th. I dropped it of at 7am early I called after lunch and the service representative stated that the car was fixed and was being looked over one more time. I picked up my vehicle at 5:45pm. When the service rep brings the car around he states that he failed to check to see if the Sync 3 system was operating which it is was not. He gives me an invoice of the repair showing both issues and yet here I am with the Sync 3 system still not working and I am still not sure if they fixed the first issue on my car. So my car spent a whole day at the service center with no repairs done period.
Fast forward I get a follow-up courtesy call and I explained to the lady that the issue was not resolved and that there is poor quality assurance and I have never experienced this on any vehicle I have owned at other service centers. She offers a free oil change and that she would pass the information on to the service manager .really oil change that still does not solve my issue. I am contacted by the service manager who leaves a voice message that they can pick up the car for me and get it fixed which I call back on 5/21/2018 and speak shortly with the manager who clearly does not remember who I am and states that he would call me on 5/22/2018 in the morning. Well here I am it is 10:29am on 5/22/2018 and no call.

Is this how Ford AutoNation is going to take care of their customers first you don t check if the repairs were complete, than you tell me bring it back after it was there ALL DAY. Than contact me and offer me a free oil change like that s going to solve my issue, then contact me again and say you will pick up my car but fail to contact me the following day to pick up my car to get the repairs done. If that is how business is done there well I will make sure to pass this information on to other folks to not do business with your service center. It is absurd that a business with the Ford name on it cannot take care of their Ford customers the right way.

If I can give this business ZERO stars that is what I would do because they do not deserve a star rating. Go look at other Ford dealership service centers because you will not get the right level of service at this one.

*****Update****
After posting review I got a voice message stating that the driver and Service Manager were coming to pick up the car what a coincidence. The call did not come in to close to midday which is not the same as first thing in the morning. Then it looks like they proceeded to go to my home even though I said I would be at my job hence the reason of taking my information in the first place.

Now I got a generic response here on google review and the GM wants to make the experience better, here is some advice to everyone business should get it RIGHT in the first place, if you bring your car to be repaired or service it should be completed accordingly. Taking my car back to this dealership is not an option because the trust is not there and I do not trust them to take care of my vehicle when something as simple of checking up on the repairs should have occurred. FORD prides itself on service and quality well you guys dropped the ball.

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