Check in is at 4pm. We got there at 6 and they tol...

Check in is at 4pm. We got there at 6 and they told us our room wasn t ready. Which I understand because of covid-19 they don t have many people working. But why say check in is at 4pm and tell us it s not ready and say they re going to call us once it s ready. It was close to 8 and we still hadn t received a call from them. Many people infront and behind us went through the same thing as us in line.