Ricardo Lopez

Review of Boomtown Hotel Casino - Reno

We decided to spend two nights here after reading ...

We decided to spend two nights here after reading they were pet friendly. That is laughable. When we booked the room, we took a room in the south tower that was next to the pool. When we arrived we were told because we have a dog our room was moved to the north tower, third floor. If this was the case they should ve stated that when we first booked the room, we told them we had a pet, we put down an extra $125 deposit for the room due to our dog.

The dog area is a tiny patch of grass near the welcome sign, it s pathetic. The worst part was when we got into the room, we found ants on one of the tables. My wife and I killed them off and didn t think anything else of it. The second night when we got back to our room the hall leading into the room and the bathroom was filled with ants. Also, the table and one of the beds my mother-in-law was sleeping in had ants on it. We called down for them to do something about it. They changed our room, but instead of putting us in a room of equal size they put us in a way smaller room.

You would think we would get comped for something, or some kind of refund, but no. Stay away from this hell hole. Horrible management, disgusting rooms filled with bugs, and the entire third floor smelled like rotting fish.