I called to ask a VERY basic question and the nurs...

I called to ask a VERY basic question and the nurse said she couldn't give me medical advise. Even though I wasn't asking for advise just a simple answer.
From now on I'll just go straight to google instead of asking those worthless people at that hospital. It's pathetic that they are so paranoid of giving the wrong answer that they can't even answer a basic first aid question being so afraid that it might be wrong. If they are so incompetent that they can't answer a simple question which is NOT medical advice for fear of being wrong then maybe they need to go back to school. This was not a question for any sort of medical advice it's obviously a question about the basic symptoms of a possible heart attack.
The question:
the list of items heart attack symptoms list radiating pain in left arm. I asked her if that was pain down the left arm or from the neck into the left arm?