First of all, they charge you $7 to SELF park your...

First of all, they charge you $7 to SELF park your car, which is completely ridiculous. There are hotels right across the street that are in better condition that don't charge a parking fee and it's an open lot, it's not a garage or even covered parking. Then we ordered room service and were told it would be 20 minutes. After over an hour we finally received our food, which was now cold AND we did not receive silverware or ketchup for the burger we ordered specifically with "ketchup only." I went downstairs to the bar to ask for silverware and ketchup, as the restaurant was now closed, but the bartender told me in a snotty tone I'd have to go have someone in the (closed) restaurant help me with that. I went back at his advice but still found nobody to assist me, so I returned to the bar where he even more rudely told me, "Yeah, you're just gonna have to walk around the corner to the back (the employees only kitchen) and yell for someone. Um, really?! That's your level of customer service? Not, "let me call someone for you" or "let me try to get a hold of someone" just tell me to go to the back and yell?? Finally, I managed to yell loud enough to get my silverware and ketchup and returned to my room to eat my cold food where I found out that the cable didn't work, awesome. When I finally laid down to go to sleep, I slept horrible because the pillows were like the equivalent of laying my head on a balled up pile of t-shirts, lumpy and hard. I woke up with a sore neck the next morning and went down for breakfast to find that all of the juices had run out, so I drank water. All-in-all, one of the worst hotel experiences in my 40 years of life. I actually love Embassy Suites but I would NEVER return to this location, or recommend it, ever.