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DanielleDraws

4 years ago

For such a high end hotel, the experience was awfu...

For such a high end hotel, the experience was awful. We spent $1200 on a single night getting the best food and the best room they had to offer. The room includes nothing. Usually when you spend a fortune on a room you get some water bottles or at least some coffee creamer and sugar. We arrived and there was coffee for one person and that was it. Nothing extra at all. I ve gotten more free things from a $80 Holiday inn. I can easily look past this stuff until a week later I m still getting charges. They charged my $300 dinner twice and when I call they said it will fall off in 5-7 days. That doesn t help when I m now overdrafted and will get fees for that extra charge. Why charge it twice? I will not be staying again. All their money went into the decor and not into quality service.

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