Steven

Review of Absolute Auto Sales

UPDATE: As expected, the response below is totally...

UPDATE: As expected, the response below is totally fabricated and laughable. I was NEVER abusive and only raised my voice (and yes, swore) at the end. I should have just went through their insurance like my gut told me in the first place. What else can you do but live and learn

I purchased a truck from them about 4 months ago, I paid above kelly blue book value as it seemed to be in good shape. There were a few small issues right after I purchased the truck. In the end, all these things were taken care of so no big deal.

Here's the story:

The first rain we got I noticed the inside of my truck had a puddle on the floor. On further investigation I figured out it was coming from a cracked cab light (see pictures). I took pictures of the crack so that I could send them over to absolute if needed. I called them up and the said they will order a new light assembly. They had me drop off the truck for the day once it came in.

I picked it up drove home and inspected the work. Four pry bar shaped DENTS and scratches behind the new light! I called them up immediately and told them that the person who worked on the truck dented the sH** out of it. The lady I spoke to said she will talk to the owner and call me back. About an hour later I get a call from the same lady. She stated the owner said the truck was like that previously so there was nothing they could do. I questioned her to be sure I heard her correctly and sure enough, I did! I went on to tell her ok, that's fine because I have pictures of the cracked light that show the cab was NOT dented previously and that I would be right down to show them to her.

They refused to look at the pictures and instead brought the guy out that did the work and asked him if it was like that when it came in. He said I honestly do not remember. So I asked him to show me the tool he used, he went out back and came back with the tool in the picture below. I asked him if he used a buffer between the metal tool and the metal cab, and he said "no.. That is a trim tool, that is what its used for".

Reluctantly, they agreed they would "fix" the dents and scratches with a paintless dent removal. I agreed to let them try but stated I'm not going to be happy unless it is like it was before they damaged it. The end results were what I expected. It was better than it was but not like it was before the damage. Even more reluctantly, he agreed to have the area painted the whole time treating me as if I was the one in the wrong.

The day comes where I pick up my truck for what I hope will be the final time after them having my truck for one full week between all the repairs.
I ask for an invoice to show what work they did on the vehicle, and I was bluntly told NO. When I questioned them why they said if you want to pay for the work we will give you an invoice. I said, why would I pay for the damage your employee did to my truck to be fixed?? I just want an invoice showing the work you did in case there is any other issues. They flat out refused and told me to leave. When I asked if this is how they treat their customers and said I had been very patient in letting them resolve the issue when I could have more easily gone through their insurance. They told me to get the F out (this is the two men in the office) and said we don't want you as a F ING customer and called the cops. I admit at this point I got heated and yelled back.

I waited for the cops just, so I could get a police report of the incident and have something on file saying they did work on my vehicle seeing they wouldn't give me an invoice. The cop said he asked him to give me an invoice and again he refused and said If i want to pay him $50 he will write up an invoice.

Mine as well mention the handprints that were left all over my liner (pics)

I'm not one to write reviews and gave them every chance to make things right. In the end they just kept giving more reason TO write this review. I really hope I saved someone the frustration I went through.