This hotel has the perfect location but for a 5 st...

This hotel has the perfect location but for a 5 star hotel it is highly lacking in customer service. There were multiple incidents that service lacked but the final straw was one of their valet carts hit our brand new car and they were so extremely rude to us about it they had the audacity to tell us we were being unreasonable to ask for their insurance information before we checked out. Multiple heads of the security department were out of this world rude. We simply asked for an incident report and the insurance information to which not one person in the hotel seemed to have. We had to call the sheriffs department and even then they tried to say the incident report was private. I m actually an insurance agent and know exactly how this process works. Why are you telling us that we are being unreasonable when someone on your payroll with your golf cart ran straight into our car? The people who run this place take no responsibility whatsoever to make things right and were constantly passing the buck. I was literally shaking and crying in front of my three kids because of how outrageously rude the security guy was being about us wanting the insurance information. My family and I have come here every year since this hotel opened but this is the absolute last time we will ever step foot on this property.