The hotel has a nice location but the reception is...

The hotel has a nice location but the reception is very unpleasant!
They have not updated the information, no access to the swimming pool without lunch (a drink or a snack is not enough)
The manager is uncompromising even though we had come a long way with a little boy who dreamed of swimming and the pool was not at all crowded.
When you don't update the swimming information for me, the least thing is to accept that customers who have traveled for miles can swim because they don't know. Instead they make us consume the joke! Beautiful hotels there are in Madagascar and with nice managers