I had a new furnace installed by Action in 2013 it...

I had a new furnace installed by Action in 2013 it needed service I called and was the worse service. I called the after hours line and then almost 24 hours later, I got a return call back asking "how can they help?" Really??? I asked about the their fees and I was told $89.00 service call, plus $89.00 per hour parts and labor for the repair. I then asked if any of fees are applied to the repair, I was told "no", but if I had Energy Assistance they could come out free and someone could come out right away!
I did go with another HVAC who was called I gave them the troubleshooting shooting #of flashes, he came at 4:30p and he was there, diagnosed and repaired and left in less than 20 minutes and I paid one flat rate!!!!!
I rate Action Heating as terrible!