I am really baffled by how rude the staff is this ...

I am really baffled by how rude the staff is this morning and the second time I call the switchboard to book a visit and with annoyed and irritated voice he replies to me no, to which I ask him why he is more and more annoyed and he replies and I ask her further clarification and she answers me by making me a caricature and cn terms almost to send me to that country ... I really never had such a thing happened to me, terrible bad service, also because there is to say that who calls them is not certain to go and have fun or take a walk of pleasure so I remember that we must always have education and respect for others ...