Terric Kimball

Review of Homeward Residential

*update* I ended up calling them after receiving a...

*update* I ended up calling them after receiving a letter in the mail. Went through all the preliminary work and received a proposal, and then a second proposal. I had explained that I would be unavailable for a few weeks because I work overnight and was on a nearly monthlong stretch. The appraiser they said I had to use was unable to reschedule my appointment and so another week has gone by. I emailed and called the loan officer, Amanda C, I had been dealing with. She had been polite and professional up to this point. I wanted to ask her why I had received two proposals and which one was the correct one. My emails came back undeliverable and no return calls. The backup contact she had listed on her original email was also a dead end. When I called the main number I was told she no longer worked there. They tried to find who my file had been reassigned to and couldn't so they guy who answered the phone said he would just do it. He didn't sound all that knowledgeable, in fact, he sounded like it was his first week there. I have lost all confidence at this point.
We are in the middle of several home improvement projects which have all been tossed aside as we hurried to prepare for an appraisal. It's been stressful and now to find out it was also pointless is extremely frustrating. I told them I would get back to them but that I didn't feel it professional that no one contacted me. Apparently she left last week and no one thought to contact her clients, not even Amanda herself before leaving?

*previous* They sent me an email and I replied right away, since they were part of Ocwen who holds my current (extremely high interest) mortgage. Haven't heard back from them. I come here and read the reviews and two of the high reviews are from admitted employees. The others that are positive list no information that is pertinent or suggests they are actual loan holders with them which is highly suspect. Guess I will keep paying my crazy rate until I find a reputable company and my property value goes up.