There front desk staff are airheads and due to the...

There front desk staff are airheads and due to them not removing my credit card info when I specifically called and canceled a spa service 10 days prior I was charged $80. My husband called later that day and scheduled a couples massage as a surprise and gave his credit card info it was a Valentines present and low and behold they charged him full price for the couples massage upon checking out after our massage when they admitted and knew they already charged my card for half of the service, Instead of them deducting what I was already charged they went and charged him full price and now I have to wait 3-7 days for them to refund my money. Im not impressed I've heard nothing but great things about there other services but I am highly disappointed in there customer service had to ask for a manager because the girl that answered the phone had no idea yet she tried to argue like she did and tell me I didn't cancel my apt. Which I did they just didn't remove my info when I called and told me they did and assured me I wouldn't be charged. The massage was ok but definitely not worth the price given there a pretty big spa with high priced services, I've had multiple massages and have been to numerous places go treat yourself to a massage at Foxwoods for the same price way better service. Or save tons of money and go get a massage at Royal Nails in Haverhill that is way less costly and just as good if not better that Spa Ni' Jolis!!!! Needless to say I will not be returning for any service.