My doctor is soooo nice but her secretary is the a...

My doctor is soooo nice but her secretary is the absolute worst, she is so rude and never answers the phone. She always talks to me like I am stupid. The staff in general has no empathy at all. One day I was crying because I had been assaulted by a man right beside the clinic and I was scared to be close from him, and the nurse did not give a damn at all and made me feel very bad. I am lucky to have such a nice doctor but the rest of the staff are not nice at all.