Helen

Review of Furniture at Work

I have ordered furniture from this place a few tim...

I have ordered furniture from this place a few times now. They have a good range and their prices are good. However I find the staff leave a lot to be desired. They don't listen to what is said to them and ask for information already given [sometimes more than once]. They also seem to have 'attitude'. When the wrong item was delivered I was asked if I had been there when it was delivered in a tone that implied I should have dealt with it at the time. I had not been there when it was delivered. However, what really, really gets me is the 0844 phone number - the customer has to pay higher than normal call charges to place an order, to discuss things, even to advise of an incorrect delivery. In my case I have had the wrong desk delivered twice now. Despite promising to let me know when delivery would be they turned up unannounced. Our staff had to come off lunch breaks [which could not be taken later] and move the old, heavy furniture out of the office. Our staff are all female. I had been going to arrange to have someone come in to take the old stuff away the day the new stuff was being delivered. So all in all the service is pretty poor.