Lacey Coleman Review of Silversmith Hotel & Suites
I stayed at your hotel for 1 night. When I woke up...
I stayed at your hotel for 1 night. When I woke up in the morning I was called by valet saying my car had been broken into. When I asked if there were security or security cameras that work in the parking garage everyone dodged my questions. I appreciate that my window was fixed before I left town, but then again that's the least that should've been done. Your company was liable for my car, since I had used your valet. Before we left you guys said you would cover the cost of additional repairs to my car (my car's driver side window and whole side of my car has dents and scratches), however since arriving home your company and the valet company has decided to say you won't pay for the repairs since you aren't at fault. However, you guys are at fault. Where was the security when my car was vandalized? In the end, I would NEVER stay at your hotel again, I would NEVER recommend anyone staying there. I hope nothing like this ever has to happen to you. Sadly, after reading reviews of your hotel this sort of thing happens a lot, you should really think about hiring a new valet company, as well as additional security in the parking garage.
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