Adam Turner

Review of Sid dillon

Where to begin..

Where to begin..

I purchased a used vehicle may 5 from this dealership. We had a trade in and a down payment. After agreeing on the price and writing a check. We were told that they could not release the vehicle off the lot due to safety concerns and the repair should be done by the weekend. We waited a full week before we could get the vehicle. The parts that we were told were ordered before we even looked at the van were in fact not ordered until they had our money.

After that we thought everything would be fine. We had the vehicle one full week before it started making a noise. We took it back to service and they told me they could not replicate the noise. After 3 days of having it in the shop I had to drive the GM around in order to point out a grinding noise, which I was told " the previous owners probably hit a raccoon and skewed the exhaust and it's probably rattling".

No repairs were made and I'm not confident in the vehicles safety, but also don't trust the service center to repair it.

Finally, I went to the DMV to register the vehicle and was told the previous owners signed the title incorrectly and the title was sent back to be fixed. Which means I can't legally drive my vehicle until the dealership gets the title fixed. When I called and spoke with Shawn in titling was told the previous owner might be in later this week and we can still drive the vehicle just to keep papers with us. I'm sorry but telling your customers to drive a vehicle A) unsafely and B) illegally does not sound like good customer service.