Erica Biggs

Review of Capital Nissan of Wilmington

Worst customer service I've ever received.

Worst customer service I've ever received.

After purchasing the vehicle we discovered electrical issues -- THE SAME DAY. Called and called and NOBODY returned or answered our calls. When we finally were told to bring the car in to be fixed, they want to ignore the electrical issues and give me an aftermarket hands free device!! Now, they won't return our money on a FAULTY car that they sold us! It's absolutely disgusting and I will never purchase from them again!

Best part? They still have the van. I haven't even driven it for more than a day! All I want is a refund so I can buy a safe vehicle for my family!