Very sad! The merchandise paid and I asked them to...

Very sad! The merchandise paid and I asked them to deliver. Called 4 times a day, every time he told me "check and come back with an answer". Because they did not respect the term discussed, I told them not to send the product. Now, I'm asking them to return my money. On the phone 3 days ago he communicated to me in 24 hours.Trimis mail 3 days ago, totally ignored. Today I called a super-unlucky lady, answered me naughty and told me the money ... in 14 days. I've been wondering in what situations. Habar did not have to tell me. I asked for the return of the money for a product paid on September 24th and that did not come to me, not for something returned. When I told him I was going to complain to ANPC, he told me I was just. Halal attitude. I also made a complaint to ANPC.
Do not pay before !!! ... it is preferable not to have to deal with them