Truly awful insurance. First, their henchman Magel...

Truly awful insurance. First, their henchman Magellan denied my therapy for my knee against the advice of my surgeon since I was able to sit and work at my desk. Then authorized an MRI for my wife and then said after the fact it was out of network and we should have known. Don't care whatsoever about their customers. Update: never heard anything from Customer Service as stated below. Not surprised...