BEWARE OF THIS FIRM.......I set up payment arrange...

BEWARE OF THIS FIRM.......I set up payment arrangements with this office to have $200.00 deducted from my paycheck each month. I was told that paperwork would be sent out to me to sign. After 3 payments already made & 2 phone calls later I have yet to receive anything to sign. I shouldn't have to call the debt collector to send me paperwork to sign. This is their responsibility. I owned up to my part & I am repaying my obligation, shouldn't they hold up their end of the agreement? Absolutely horrible customer service. Next step I will take is with the BBB!!!!!!!!!