Shirny Luo

Review of Dell B.V. Singapore

I ordered an inspiration 5477 desktop from Dell on...

I ordered an inspiration 5477 desktop from Dell online shop and received on 3rd Apr 19, it became my nightmare, I can't complete the initial start up, it crashed on setting up windows everytime, even I followed Dell tech specialist's instructions. It's a faulty product.
The horrible thing is the service of Dell Singapore. After the girl who responded my case on leave, no one follow up or respond me, so I make second call on 8th Apr 19, about 1 PM, the guy Mr Rong Tan I spoke to is not trying to solve this problem instead he pass the buck to customer, he said I didn't follow the instruction and Dell will not do the 1 for 1 replacement because I didn't follow the proper steps, HOW CAN HE ACCUSE CUSTOMERS BASED ON IMAGINATION! There are only few simple steps, select region and keyboard layout and then setup windows, how can I able to crashed the computer!
My advice: don't buy Dell in Singapore if you want to keep a good mood. Value your money and precious time.