Horrible. Got to the hotel at 6.30pm, with the che...

Horrible. Got to the hotel at 6.30pm, with the check in opened for my suite from 4pm. I was simply told that the room was not ready, but that they were cleaning it. "Why don't you hang around in the lobby and we're going to give you a... soda or something... " I told them to send it to my room once it was ready. Never happened. Got into the room to find a badly stained couch with a knife puncture in one of the pillows. My kid started to crawl on the floor, only to find pistachios, wine corks and beer caps under the furniture. Told them to send me a manager, he never made it up. They send 2 cleaning folks that asked what should they do about the couch... then they said they can't do anything about the stains... 550 usd a night and I get this shoved down my throat. The attitude at front desk, through the roof. Hands on the sides when I mentioned I wanted to talk to their manager, contempt and general lack of any trace of common sense. Please stay away. Hyatt, St. Regis, Sheraton, Four Seasons they never disappointed in SF.

Adding a followup: I wrote to the Westin St Francis management and I got a very prompt reply to my concerns. The points from my stay got promptly credited to my SPG account (which did not happen after my check-out). I was initially never going to reconsider this hotel for a stay, but given the level of responsiveness showed by high level management, I simply have to re-add it to my SF hotels list and attribute this experience to the high volume they had during holidays.