I've faced some challenges with my stay over there...

I've faced some challenges with my stay over there,
I've ordered a pizza for lunch and it took an hour or more, when I called the room service they told me my order is not on their list and the order taker may forgot to place it.
I've went to the Spa couple times, the staff are not welcoming neither friendly and looks like they hate their job and hate the place and like they are only there to get paid.
Jacuzzi was out of service for the two days I've stayed there, despite the information provided that's it's going to take one day only.