Mice, roaches, horrible customer service, rude man...

Mice, roaches, horrible customer service, rude management, lackadaisical maintenance, and cheap rodent extermination. I have had 2 experiences with this company (Coldwell Banker). My first experience was living with my grandmother in the town houses off Chesapeake Blvd. At first, things were okay. But after our second year the company had many vacancies and rats began to infest our town house. I moved immediately. (I cannot do rodents in any shape or form). However, my grandmother of 67 years old decided to stay. I did not agree with her decision, as this problem was never fixed. Ultimately, the company moved my Grandmother to their cheaper one-bedroom apartments off Leicester Ave. (BIG MISTAKE). The ac went out the first summer for 3 weeks, sending my grandmother to the ER one night due to heat exhaustion. (I tried to get my grandmother to move then). She was never compensated for the heat issues or given any credit on her account. Then 5 weeks ago my poor Grandmother (who now has been diagnosed with cervical cancer and is a diabetic) found that she has mice in her apartment. She called the property managers and they have done very little to almost nothing to address the issue. My grandmother had to call an outside company on her own and paid $265.00 to have exterminators come out. But the problem is the entire complex and not just my grandmother s apartment. We put in a maintenance order to have the holes filled where the mice are entering and exiting, but after 5 weeks we still have had no success. One day a maintenance man came out to put plaster over mold around the shower. We thought that he would fill the holes where the mice where entering and exiting but instead, he added a hole above the shower where the mold was located. Since then, nothing has been done for the mice, holes, or mold. When talking to the women in the leasing office, everyone always explains that they do not understand what s going on. The leasing agents will promise to call back, but never actually call back. The property managers get aggressive and rude as if these concerns are an inconvenience to their life. I have never been more disappointed and disgusted by the living conditions of this complex. After 5 weeks of living with mice, this company has not offered any support financially to my grandmother, I do not understand why someone is required to pay rent in such repulsive conditions. Long story short, pick another place to live.

The picture below is the hole, the maintenance man put in the wall when he was supposed to be fixing the mold and holes where the mice are entering and exiting. This day he did not fill the holes as promised by the leasing agents and property manager. This is the quality of work you can look forward to living in this complex.