Great views, good excursions with rock climbing. B...

Great views, good excursions with rock climbing. But one of the days , we booked a canyon tour then a half day boat ride on Lake Powell. One our canyon tour the guide took some great pictures of us and was going to send us the pics. After a day, we inquired why we havent gotten them. Hotel staff stated he "updated his phone and lost all pictures " . Never has that happened on any updates in my life. Second, he drops us off for the boat excursion we booked thru aman. We were stranded there for half hour not knowing where to go, companies on dock telling us we are not booked with them. Im sorry but if the hotel arranges your excursions with their vendors, they should not leave us STRANDED in a place we are unfamiliar with. We called the hotel and told then to figure it out quick, after then a captain of the boat comes and meets us. He was great. Finally the spa. The spa has a great ambience. I had a facial and they stated they dont do extractions. After requesting, aesthetician did some but not the full face. How do you give an "oxygen facial" without opening and clearing pores to get all the nutrients into the skin. I think this is a overhyped resort in terms of service. I trust the review below about service. The local guid reviews seem fake and paid for. They may have all this publicity with celebs showing up, but guess what Aman, most of your other guests are worth more than them and worth taking care of them too.