Meredith Marshall

Review of Centrec Care

DO NOT GO HERE. I came to Centrec Care in August 2...

DO NOT GO HERE. I came to Centrec Care in August 2019 because they were close to my home and listed as in network with my insurance. I was told by the billing staff that because I hadn't met my deductible, I would have to pay for my initial visit out of pocket, a $250 charge I was not expecting. I put it on my credit card and saw Ivy Alwell, the Nurse Practitioner, as I was told the doctor was only there once per week.
During my appointment, which was running late, front desk staff kept popping in to tell Ivy she was late for a group she had, interrupting me. She gave me a prescription and refused to answer any of my questions about the medication, simply telling me it wouldn't react badly with the meds I was already on.
The next week, I got an Explanation of Benefits from my insurance that said I would only have to pay Centrec Care $75 because they negotiated off $175. I gave it a few weeks and walked back into Centrec Care with my EOB and asked if the $175 would be refunded. I was told yes, but the billing lady only did refunds on Fridays (this was on Wednesday) so she would hold onto my EOB, wait 2 days, and then process it. When I still didn't see a refund after a few more weeks, I called the office at the beginning of October. I was told by the same woman who said she would do my refund on that Friday that "Ivy spent a lot of time with you. She took pages and pages of notes. You should pay her for the entire time and we don't think we need to refund you."
I called my insurance company and was told they have no right to break a pre-negotiated contract and must refund the money to me. He got them on the phone as well, explained it to them, and when he got back on the phone with me, she hung up on him. I was told to expect a refund but it could take 10-14 business days. 6 weeks later, I called Centrec to no answer. I called my insurance company again and filed a claim and an official report. I hope they take this provider off of their list for customers and I hope no one ever goes here. It's hard waiting for a psychiatrist when you really need one, like I had to, but it's better than going here.