Unfortunately after moving into our new rental we ...

Unfortunately after moving into our new rental we were left with no heating for the first 3 nights in Ballarat during winter. We flagged the emergency property manager who assured us it would be seen to asap. We moved in over a long weekend and were told that tradesmen were unavailable even though this was the emergency hotline. When I asked the real estate would I be paying full rent for 3 days in the week of no heating I was simply told yes. I had to purchase 2 portable heaters and have them running around the clock for the 3 days. I have two small children and as a paying tenant I beleive that 'caring and integrity' (some of the real estates CORE values) were completely over looked. More infuriating was when the real estates 'expert' rang me she let me know that it would become be a further 4 nights before our heating would be fixed. DO NOT RENT through PRD is the take home.