Al Roulexe

Review of UK Broadband

Peak-time download speeds are now often between 1 ...

Peak-time download speeds are now often between 1 and 5 mbps for London users. After a lot of time spent liaising with them, they finally, after a lot of prompting and asking for honesty, admitted what I had suggested was obvious all along; they have too many customers for the bandwidth / infrastructure available. They've taken on more custom but not kept the service provision at a required level - that's corrupt business practice. Anyone who sees "average speed 35 mpbs" will understand that peak speeds will be much less, but they do not expect - in 2019 - speeds often too low to stream content.

People such as myself have been duped by this, getting rid of our landlines and now ending up in a difficult situation. After further prompting they admitted they have no plans to upgrade the service.

I'm approaching media, and regulatory bodies, to inform of this, and to warn people not to be fooled.