Lorrie Browne

Review of All Year Cooling and Heating I...

The good part - We were in a jam when our A/C sudd...

The good part - We were in a jam when our A/C suddenly broke down. They came out that night, gave us a competitive quote and installed a new system the next day.
The not so good parts -
The salesman was a cheese ball. He knew we were hot, frustrated and pretty much out of options, yet he felt compelled to drag us through his whole lame sales pitch, trying to convince us every step of the way of what a great deal we were getting.
The salesman over-promised things the installers would do that they did not, tried to dissuade us from getting a permit.
The installers needed to 2 guys from our family to help them put the unit in place.
While working in the attic they knocked our dryer stack out of place, didn't tell us and our dryer was venting to our attic - fire hazard.
They follow up with hard sell on service contracts.
The owner tells you call him personally but sounds annoyed when you do.
We needed follow up calls for venting and inspection. They were totally disorganized and various people kept calling us.
Long story short - if you know your A/C needs to be replaced, get quotes early and schedule before it totally breaks with a company you trust for installation and long term maintenance.