Jordan Hope

Review of Excalibur Hotel & Casino Oct

It's a very beautiful hotel most certainly very ni...

It's a very beautiful hotel most certainly very nice people good atmosphere very nice workers but I feel like they need to work on their customer service because one they gave away my room that was reserved for two nights secondary I ended up only staying one night because they didn't tell me about the deposit though I had to wait a day and Miss part of my reservation then I have to stand in line for a long on the second day just to get checked in even though I was a Rewards member. Of time the casino floor is nice itself but you have over five sections during this time and only three servers on this whole floor serving over 300 people I didn't find a server until I was almost done bedding honestly then when we found when we ended up waiting for about like an hour and a half maybe two hours for our drinks over all the environment is nice the hotel is beautiful but there are some things that they do need to work on and honestly I did not like my first time being at this hotel hopefully my second experience will be better and they'll treat rewards members right and say everything that is needed before check in and what deposits needed to be there