Erica M.

Review of Aztec Events

Short version: Aztec erroneously charged me over $...

Short version: Aztec erroneously charged me over $100 in delivery charges for an order that I specified *verbally and in writing* that I would be picking up myself, which I did. It should have been a simple mistake to fix, but despite 3 phone calls to the company and assurances that they would get back to me, they never called me back and never issued a credit to my account. I have the receipt showing a credit due to me as well as the string of emails between myself and the customer service rep about the order and the erroneous delivery charge. After the issue went unresolved for a month, I disputed the amount in question with my credit card company and forgot about it. Nine months later, Aztec sent me a bill stating that *I* owe *them* the amount that was due to be refunded. Unbelievable. The time and annoyance -- not to mention the $100 -- make it so I'll never do business with them again. Buyer beware.