1- We did not sit in the hotel, upon arrival we we...

1- We did not sit in the hotel, upon arrival we were surprised that the hotel building is very old and turned into a construction site and the disturbance is so severe that you cannot communicate with the reception without raising your voice
2- The reservation was made through Hotel.com for a room with a sea view upon arrival, the room is not available.
We sat for more than an hour trying to communicate with the site and the hotel to recover the reservation amount