Christian Salzmann

Review of Dogtown Cincinnati, LLC

We took our dog in for an assessment recently and ...

We took our dog in for an assessment recently and he was there for 4 hours. We thought the service was okay so we brought him back for daycare for a full day.

He is fairly small, around 12 pounds, and is much smaller than most larger breeds. He has anxiety in some occasions and we were promised excellent care and that he would be separated from larger dogs, go outside twice a day (weather permitting), have time to go to the bathroom, etc.

What we received was the opposite of that. He was left alone all day, not taken outside, left with larger dogs (who we saw on the webcam were harassing him the majority of the day). In the 9 hours he was there, he stayed in the same spot the entire time. He never went outside, wasn t taken to the bathroom, at all and we could tell he was not being watched over.

We know it s a big facility with plenty of dogs so we know it s unreasonable to expect individual care and attention all day, but cmon.

When we arrived to pick him up, the person working the front desk dismissed all of our concerns and made us seem uninformed and unintelligent. The space itself is dirty and unkept and smells like a zoo.

We had heard great things about Dogtown prior to going but we won t be coming back. The service is unprofessional and I would not recommend it.