Will Scardino

Review of BMW of San Francisco

I have bought a car here and had two BMWs maintain...

I have bought a car here and had two BMWs maintained by this dealership. I think my last experience with them a couple of weeks back perfectly sums up this business. I booked one of my cars in for a routine maintenance and asked to have the brakes checked as they were making a lot of noise for what seemed like no reason. What should have been done and what was actually done were two very different things I'll explain how I know further down. The car should have gone through what's know as Inspection 1. Not to bore you but there is a laundry list of things to check. The car is 5 years old and has 27k miles and has an extended maintenance package. Basically it is a mandatory check top make sure nothing is in disrepair or falling apart. So that's what should have been done as per the manufacturers guidelines. So I showed up and dropped my car off. It took them an hour to see me. An hour to drop a car off for a service. The kicker was it took 45 minutes to pick it up.

Now onto what was done. I imagine they drained and changed the oil and if I am lucky they changed the filter. I say this with unsteady confidence. I know they didn't do any of the Inspection 1, my main indication is that after picking up the car I had a warning light telling me my washer fluid was low. They didn't even check my fluids. When picking up the car they said they didn't even tough the breaks and that they would happily clean them but that they would charge me for the service, $200.

I called back to complain about the break issue and talked to Joe. He said "Nothing I can do about it on a Saturday, I only have a skeleton crew. I will escalate this with the service manager and he will contact you on Monday" That was a week ago, and not a peep from them. I'm not holding my breath and neither should you to go to this dealership.

TL:DR Bought a car here, had two cars serviced here. Take my advice and avoid this dealership for sales or service. Peter Pan BMW is much better on the peninsula and East Bay BMW for over there.

You can call me all you want, I gave you the opportunity to resolve the issue you choose to ignore it...