I had to close my recently deceased mother's accou...

I had to close my recently deceased mother's account. After 3 phone calls and two hours of banter with the headquarters they sent me documents that required her signature. Fed up I went to the Ithaca office. Not only were condolences given the service was excellent and the matter resolved in 15 minutes. Hats off to the service here in town. The Reps via the phone service can go straight to hell - rude, unhelpful and plain disrespectful of a long time customers affairs. I'll say it one more time your phone service reps are worthless and can go straight to hell.