I had to change my appointment twice and Greenway ...

I had to change my appointment twice and Greenway made it easy. Unfortunately, when I showed up for my 9:30am appointment Greenway was so busy it took 30 minutes before I was ready to go. My service advisor, Robbie, was quick and courteous and said that they would need my SUV for about 3/4 of the day. I then waited another 15 mins for a shuttle ride to work. The guy that drive me, Lou, was pleasant and engaged in good conversation.

Just under 4 hours later Robbie called to tell me my SUV was ready to be picked up. That was great, but I waited 2 hours for the shuttle to pick me up!! Why? Because Greenway is understaffed, especially now while using social distancing. Greenway has ONE, just ONE shuttle driver and specific vehicle for transporting customers while a car is being worked on. Greenway is such a large dealership, but I m not certain customer satisfaction is job #1. Maybe Greenway should just end shuttle services and let customers decide if Greenway is the right place to take a vehicle to for maintenance and repair. Greenway is lucky that the shuttle driver that took me back to the dealership, Frieda, was so pleasant to ride with. I don t know how she likes her job so much with what she has to endure.