Please beware of Midland Pace, our experience with...

Please beware of Midland Pace, our experience with them has been the worst. We trusted them with our loved one and it couldn't have turned out worse. Our loved one has dementia for which we had some major concerns. He was very troubled due to the frustration of this medical condition. We expressed those concerns to Midland Pace and were continually looking for answers. Under their care we trusted them to help but they really neglected our family and loved one. It seems like every suggestion they made continually made our family situation worse until ultimately tragedy struck. He was able to walk away from the facility and no one at Pace was aware for hours. We had no idea where he went, initially it seemed Pace was going to be helpful and cared about our situation, but after a short period of searching they washed their hands saying they couldn't do anything more. We felt abandoned and on our own to locate our loved one. On their website they say "We are always available to make sure your needs are met" that statement is a complete lie. To this day they have not called to see how we are doing or see how they could help. Our family has been grieving and hurting and Midland Pace does not care. Needless to say we do not want any other families going through what we have gone through. Please find a different program for your loved one. This could happen to your loved one......ARE THEY SAFE AT MIDLAND PACE?