Emily Dodenhoff

Review of Ocean Waters Hotels and Resort...

Pros: the view from an ocean front or ocean view r...

Pros: the view from an ocean front or ocean view room is perfect and exactly what we were looking for. The valet was complimentary and was always prompt, even when they were busy. The breakfast buffet was good, probably not worth $14 a person, but not bad.

Cons: the check in process was utterly chaotic. They originally gave us a room, we brought all of our stuff to it and we're relaxing when we received a call saying that they accidentally gave us the wrong room and that we had to move. They didn't offer any compensation or really any explanation for the initial mistake. They then attempted to move us to another room which did not have a view, which wasn't what we paid for in the first place. They then told us that we could pay an additional $20 a night to have a room with a view. Pretty frustrating.