Lex Lorther

Review of Don Jacobs Toyota

Wasted 2hrs of my time driving to this dealership ...

Wasted 2hrs of my time driving to this dealership for a SCHEDULED appointment. When I got there every sales person seemed clueless why I was there. It took 10 minutes to find my appointment in their system and the salesmen I was appointed to see wasn't even there, so here I am being assisted by someone else. Turns out the car I made an appointment to see was already sold 24hrs prior to my arrival. This got me extremely upset. I just made an appointment 4hrs prior to my arrival, how can they not know a vehicle was not already sold the day before? Then I get the "oh, how about this vehicle instead?" Is this their sales tactic, to get you to come down their store to sell you another vehicle? I've seen this way too many time. And while I was there I witnessed another upset customer talking to a manager about his sales agreement. This made me walk away as the salesman was trying to talk to his manager about my situation. I drove off as the manager and the salesman walked out to find me. Will definitely never shop here again, plenty of other Toyota dealerships. First impression is a lasting impression.